Fraud & Security Center

Our highest priority is protecting your accounts and personal information. BECU will never call, email or text you asking for a one-time passcode, your account password, your debit card number or any other sensitive information.

Business hours support:

Call 800-233-2328 or send us a secure message to report fraud, suspicious activity or a lost or stolen card.
BECU business hours are Monday - Friday, 7 a.m. - 7 p.m. and Saturday, 9 a.m. - 1 p.m. Pacific Time.
For TTY support, dial 711 to access the Telecommunications Relay Service (TRS).

After-hours support:

To report lost or stolen debit cards after BECU business hours, call 888-241-2510. You can pause your debit card in Online Banking or the mobile app 24/7.
To report lost or stolen credit cards after BECU business hours, call 866-820-2999. For TTY support 24/7, call 888-918-7323.
For additional account support information, visit Contact Us.