Contact Us
BECU is committed to making its website usable by all people. Read our Accessibility Statement.
Member Contact Center (US and Canada)
Business hours: M-F 7:00am-7:00pm, Sat. 9:00am-1:00pm (Pacific Time)
Or locally at 206-439-5700
For those who are deaf or hard of hearing, see TTY-Deaf or Hard of Hearing section below for calling details.
Business Members
Business hours: Business consultants are available M-F, 7:00am-7:00 pm PST, Sat 9:00am-1:00 pm (Pacific Time)
Member Loans or Credit Cards: New Applications and Status Inquiries
If you're interested in exploring BECU loan options or have questions about a current loan application, please call 844-BECULOAN or (844-232-8562).
Telephone Banking (24/7)
Lost, Stolen or Fraudulent Charges on Visa Card
Business hours: M-F 7:00am-7:00pm, Sat 9am-1pm (Pacific Time)
800-233-2328
After hours: M-F 7:00pm-7:00am, Sat 1:00pm and all day Sun (Pacific Time)
866-820-2999
Lost, Stolen or Fraudulent Charges on Debit Card
Business hours: M-F 7:00am-7:00pm, Sat 9:00am-1:00pm (Pacific Time)
800-233-2328
After hours: M-F 7:00pm-7:00am, Sat after 1:00pm, and all day Sun (Pacific Time)
888-241-2510 (inside US)
909-941-1398 (collect outside US)
TTY-Deaf or Hard of Hearing (US and Canada)
Business hours: M-F 7:00am-7:00pm, Sat. 9:00am-1:00pm (Pacific Time)
To reach us using a Telecommunications Relay Service (TRS), dial 711 on your phone. You will be automatically connected to an operator. The TRS operator can connect you with BECU toll free at 800-233-2328.
Already a member? You can also send us a secure message using Messenger in the BECU mobile app. Click here for instructions and options.
Accessibility Assistance
Business hours: M-F 7:00am-7:00pm, Sat. 9:00am-1:00pm (Pacific Time)
Please call 877-354-7865 for accessibility assistance.
To Call Toll-Free from Outside the US and Canada
- Find the AT&T Direct Access Number for the country you are in
- Make sure you have an outside line and dial your Direct Access Number
- When you are prompted for the number you are calling, enter 800-369-3567
International Toll-Free Calling Available in the Following Countries
Australia
Austria*+
Bahrain
Belgium* (using Dacom telecom)
Denmark (from US Military bases)
France (from US Military bases using Dacom telecom)
Germany
Greece*
Hong Kong
Indonesia^
Ireland
Israel Bezeq
Israel Golden Lines
Israel Barak
Italy*
Japan KDD*
Japan IDC
Korea
Korea Republic
Luxembourg
Mexico<
Mexico Ladalet<
Mexico Por Cobra<
Netherlands*
New Zealand
Norway
Philippines Philcom*
Smart-Pl-Pldt-Globe
Pl Capwire
Pl Digitel & Bayantel
Saudi Arabia
Singapore=
Spain
Sweden
Switzerland
Taiwan
Thailand
U.K.>BT
U.K. Mercury
U.K. AT&T
* Public phones require coin or card deposit.
+ Public phones require local coin payment through the call duration.
^ Use phones allowing international access.
< When calling from public phone, use phone marked "Ladatel".
= Not available from public phones.
> May not be available from every phone/pay phone.
All Financial Centers
Lobby Services
M–F 9:00am - 6:00pm
Sat. 9:00am - 1:00pm
Tukwila and Everett Financial Centers Only
Teller/Cash Services:
M–F 9:00am - 6:00pm
Sat. 9:00am - 1:00pm
Drive-up Banking
M–F 8:00am - 6:00pm
Find ATMs and neighborhood financial centers near you with our ATM/Branch Locator.
Visa Payments
BECU
P.O. BOX 84707
Seattle, WA 98124
Mortgage Payments
Attn: Central Loan Administration
BECU P.O.Box 986
Newark, NJ 07184-0986
BECU Deposits
BECU M/S 1085-2
P.O.Box 34044
Seattle, WA 98124
Other Loan Payments and Correspondence
BECU
P.O.Box 97050
Seattle, WA 98124-9750
Dealer and Third Party Loan Payoffs
BECU M/S 1080-2
P.O.Box 97050
Seattle, WA 98124-9750
Report Suspicious Email, Text and Phone Calls
Email our security team at phishing@becu.org to report this type of suspicious activity. We monitor these email notifications only during business hours). Please do not send confidential information via email.
For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction(s) that does not follow your normal usage.
Please send an email to mediacontact@becu.org stating the details of your inquiry, deadline and contact information. We cannot answer questions regarding personal or account information through this email address. If you have questions about your account, please log into Online Banking and send a secure message through Message Center, or call us at 800-233-2328. Please do not send confidential information.